Trade up

Mobile device trade-in services have become a growing trend that is not set to go away any time soon. With new device prices rising, trade-ins are becoming the norm for customers who want to upgrade to a newer device at an affordable price.

Trade-in programs are a model where everyone wins - customers receive a new device or credit in exchange for their old one, while mobile operators can retrieve the latent value from the old device; build customer loyalty and increase market share.

There are environmental benefits to trading your phone in, too – the devices are reconditioned, resold and recycled rather than ending up as e-waste. That’s ever more important to us as we push to reduce our overall environmental emissions as a carbon neutral business.

How does it work?

The trade-in program through Telstra offers best in market pricing on a range of mobile devices and tablets from Apple, Samsung and Google.

We’ve partnered with Kingfisher Mobile Australia to make trading in your old and out-of-contract devices easier, and made it as easy as possible for you to get the best in market price for your old phone or tablet. Trade-in gives you credit back to your Telstra bill in exchange for a device you’re no longer using. You can then use that credit to make purchasing a new device more affordable on a Telstra plan.

Best of all, trade-ins are entirely online and self-service through the My Telstra app, so you don’t have to visit a store or send your phone off to be assessed. In the My Telstra app, you’ll be asked a series of questions like the version of the device, its storage capacity, colour and condition.

Based on that self-assessment, you’ll get a trade-in offer from our partner Kingfisher if your device is eligible, and if you accept, you’ll be sent a satchel in the mail with instructions on what to do next. There’s no obligation if you don’t accept the trade-in offer. Once you’ve sent in your device and your self-assessment has been verified, we’ll issue credit to your Telstra account.

The trade-in program through Telstra offers best in market pricing on a range of mobile devices and tablets from Apple, Samsung and Google.