Life’s easier with an eSIM

We’re all about making life more convenient. That’s why we’re embarking on what we believe to be a digital world-first that will soon allow our customers to manage their own eSIMs easier than ever.

What is eSIM?

An “embedded SIM” (eSIM) is regarded as a SIM card that cannot be physically removed from a device, it is rewritable and it is significantly smaller than the plastic SIM card. eSIM opens up new opportunities such as the ability for you to have two active phone numbers on a single device, one number for work, the other for home. Today, this is only possible if you carry two phones or have a dual physical SIM phone. eSIM brings greater security as it cannot be physically removed from a device and due to its size, devices can be smaller, be more dust and waterproof.

Currently, moving from a physical SIM card to an eSIM or moving your mobile service to an eSIM in another device is a simple process, but one that is slowed down by having to visit a store or have an eSIM activation card shipped to your address. A job that takes a matter of days or a special trip to a store, and we know we can do better.

To simplify the process - we digitised the whole experience using the existing iOS and Android app.

The process takes less than two minutes. No more waiting around for eSIM activation card to be sent through the post or having to travel to see someone face-to-face.